Frequently Asked Questions at Men in Black Transportation

What are your office and service hours?

Our customer service specialists are available from 3:00 am to midnight 12:00 am every day. Our chauffeurs are at your service 24 hours a day, 7 days a week, 365 days a year.

Can I pay cash in the car?

Yes, you can either pay cash in the car or credit card card while you are booking your reservation.

What are my options to make a reservation?

You have 3 options to book a reservation. You can call our office at (858) 764-4464 and speak with our Customer Service Specialists. You can book a reservation by emailing our office at Info@Mibtransportation.com.  You can also book your reservation using our website www.mibtransportation.com.

Are your rates charged per passenger or per vehicle?

Our rates are calculated per vehicle. At the time of booking your reservation, we ask for the number of passengers to make sure the vehicle size will accommodate everyone safely and comfortably.

What types of payment do you accept?

We accept all major credit cards and cash. We cannot accept personal checks or money orders at this time.

Can the chauffeur provide me a receipt for my trip?

Yes! Our chauffeurs can provide a receipt during your trip. You always have the option to call our office at (858) 764 – 4467 to request a receipt be sent to you by email.

What happens if I don’t receive an email confirmation? Is my reservation active?

We send the reservation confirmation to the email address provided with any reservation. If the confirmation is not in your spam folder, please feel free to call us at 858-764-4467 and we will be happy to send you another. The email confirmation is for your records. Your reservation will be valid and your chauffeur will arrive at the designated time and place.

I need to make stops along my destination. Will that be an extra charge?

Yes. Any stops between your pick up and drop off locations will be a minimum charge of $10.00 per stop. The charge is also dependent upon the additional miles between stops and the type of vehicle. Our Customer Service Specialists will be able to quote you a more accurate amount at the time you book your reservation.

I have a reservation but did not show up to meet my chauffeur. Will I still be charged?

Yes. We understand emergencies can happen, however if we are unable to reach you by phone or text then reservation will be considered a “no show” and you will be charged the full amount of the reservation. Please call us (858) 764-7447 to make any changes to your reservation.

What is your cancellation policy?

Our cancellation policy is depends on the type of vehicle booked for the reservation:

A). Sedan Cancellation Policy: We understand your travel plans may change and other circumstances may arise. With that in mind, just give us a call at (858) 764-7447 at least 4 hours prior to your scheduled pick time to avoid the cancellation fee. If you need to cancel 4 hours or less before your pick time, the full amount of your reservation will be nonrefundable. For all pickups and drop offs outside San Diego County such as Los Angeles, Irvine etc. and charter hourly rentals, we require 24 hours advance notice for cancellations.

B). Limousine/Sprinter/Party Bus Cancellation Policy: For our specialty vehicles, please contact our office at (858) 764-7447 to cancel the reservation within 14 days of the service date. At that time, the deposit amount will be nonrefundable. If you need to cancel within 72 hours of the service date and time, the full amount of the reservation will be nonrefundable. Deposits will be subtracted from the “Total Due” prior to processing payment. Switching of Dates, and/or downsizing are considered cancellations and therefore fall under the same conditions.

I need to cancel my reservation but I’ve already been charged. How long will it take to receive my refund?

Refunds normally show up on your account within 2 business days depending upon the credit card and issuing bank.

What is “Meet and Greet” service?

This is a service that we provide where the chauffeur will wait inside the pick up location with a personalized sign. There is an additional fee of $15 (plus tax) for this service.

My flight is arriving after midnight. Is there an addition fee? How will I contact my chauffeur?

Yes. We do apply an additional fee of $20.00 + tax for airport arrivals scheduled from 11:45pm – 3:45am.   In this event, our Customer Service Specialist will leave a voicemail and text with the name and phone of your chauffeur. Your chauffeur will also give you courtesy call after your scheduled arrival time to confirm he is in the area. If you need any additional assistance after our office hours, please leave a message at (858) 764-7447 and our Customer Service Specialist will return your call.

I’m running late. How long will the chauffeur wait for me?

We understand unforeseen circumstances can affect your plans so our chauffeurs are allotted a maximum time limit to wait beyond your scheduled pick up time without incurring additional fees.

Our chauffeurs will wait an additional 30 minutes after your scheduled arrival time for airport pick ups to allow you to retrieve your luggage, etc. For international travel, we recommend arranging your pick up time 30-45 minutes after the flight arrival to allow entry through customs.

For pick ups at locations other than the airport, our chauffeurs are allowed to wait for 10 minutes to load the vehicle and depart without incurring additional fees.

Is there an additional charge if the chauffeur has to wait for me?

Yes. If your chauffeur is still waiting to depart past the allowed wait time, we will apply Wait Fee ranging from $30 – $125 per hour depending on the vehicle. The fee will be charged in the 30 minutes increments and added to the total reservation fee.

Will the chauffeur be able to wait at the airport curb to pick me up?

No. Unfortunately, no vehicle is allowed to wait at the curbside in San Diego Airport or / Los Angeles International Airport. The curb is for loading and unloading of passengers only. Once you have collected your bags and are ready at the curbside, call us at (858)764-4467 with your zone or area location. Your chauffeur will meet you at the curb shortly.

My flight has will be delayed / arriving early. What do I do?

Our Customer Service Specialists do monitor flight arrival times for our clients to ensure our chauffeurs will arrive on time. In the event of last minute change to your flight, please call our office at (858) 764-7447 or email us Info@Mibtransportation.com and we will be happy to update your reservation with the new information.

Do I still need to tip my chauffeur?

No. Your tip/gratuity is included in service fee of your reservation. You have the option to reward your chauffeur with any additional tips/gratuities at your own discretion.

My chauffeur did an excellent job. How can I express my thanks?

We pride ourselves on providing exceptional transportation service. If you would like to thank your chauffeur, please email us at Info@Mibtransportation and he/she will receive the message.

WINE TOUR FAQ's
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How many wineries do you recommend?

We recommend a max of 3 wineries, because at each winery we will be spending anywhere from an  hour to an hour and a half, but you are free to choose as many as you like.

Can we choose the wineries of our choice?

If you choose to do a private tour, yes you can. We are proud members of the Temecula wine

growers association and have access to all of Temecula’s wine country. If you decide to be apart of our public tour’s we pre-select the wineries we will be visiting.

can your staff help us choose the best wineries if we are first time travelers?

Yes, our staff is here to help in any way possible and will be happy to accommodate you and your needs.

Is it possible to accommodate a private trip for myself or with another person?

Absolutely, we have different fleet’s based off the size of our party.

What is your cancellation policy?

Clients must cancel their appointments 72 hours before Wine tour to avoid being charged for our services.

Where are the pick up & Drop off locations?

Old Town Transit Center – 1255 Imperial Avenue, San Diego, CA 92101

Can I bring my kids with me?

yes, depending on the winery. Some wineries allow pets, some allow children, and some allow both.

What is wine tasting?

Wine tasting is when you pay to taste a wine of your choice. Usually you can choose off of a menu and have about 4 to 6 tastings.

When is it a good time to visit Temecula Valley Wine Country.

Well according to the Temecula Winegrowers Association “It’s always a good time to visit Temecula Valley wine country, but if you’re looking for lush, green vineyards, spring and summer is best. Harvest season usually begins in August and runs through mid to late October.”

http://www.temeculawines.org

 

 

How long do wine tastings run for?

Wine tastings can last anywhere from 30 to 45 minutes, depending on the party size. Some wineries have a tour that can take 15 minutes to an hour with your 1st tasting

Do I always have to make reservations when I want to go wine tasting?

No, some wineries are big enough to hold many people; but you should always confirm first. Some wineries are very small and have only one person running them, others are so popular it may to crowded for your needs.

Can I bring outside alcohol with me or to the wineries?

No, unfortunately being apart of Temecula’s Wine Growers Association our guest can not be under the influence when visiting their property. Also outside beverages are not allowed on property wineries can lose their license.

Do wine tasting trips come with a tour of the property?

Some wineries offer a walk through of the vineyards, they can have a guide or you can explore on your own.

Can I bring my own food on my wine tour?

Depending on the winery you may bring . Usually vineyard’s that have a restaurant or café do not allow you

Is Temecula Valley Wine Country's open during the holidays?

Yes, wineries are usually open 7 days a week except major holidays like Thanksgiving and Christmas. You can check http://www.temeculawines.org/ to see if any are open or not.

Do the Temecula Valley Wineries contain sulfites?

Yes, Sulfates are natural by-product of the fermentation process. Otherwise known as sulfur dioxide, it is a compound that occurs naturally in the wine making process and is found in virtually every wine. Very small amounts of additional sulfates may be added to wines to preserve it’s freshness.

http://www.temeculawines.org/

 

 

How many calories/ carbohydrates are in a glass of wine?

On average, a 5 ounce glass of dry wine contains about 125 calories and 3-5 grams of carbohydrate.  If the wine is sweeter in style it could average up to 250 calories per glass and 12-16 grams carbohydrate.

 

http://www.temeculawines.org/

How long are our Wine Tours?

Public wine tours are about 7 hours max. Private tours can be as long as you like, for 2 wineries [4 hours ] and for 3 wineries [ 6 hours ]

What time do our wine tours start?

Public Tours start at 9:30 am at our pick up locations. Private tours can start at a time of your choice. keep in mind most wineries close at around 5/6 pm latest 9pm depending on the day.

How do I pay for my Wine Tour Package?

You can pay on our website under [ WINE TOURS ]….. Or give us a call at MIB Transportation (858) 764-4467

What is the maximum number of people allowed/on a tour.

Tours range from 1 person min to 28 people max. Keep in mind groups 10 and under must book one of our private tours.

Are our rates discounted vs if I were to go on my own

Yes, when you travel with MIB we get special discounted rates not offered to the public. Being apart of the Temecula Wine Growers association we get specials all the time and sometimes even 2 for 1 at participating wineries.