Frequently Asked Questions at Men in Black Transportation

<!-- [et_pb_line_break_holder] -->Our customer service specialists are available from 3:00 am to midnight 12:00 am every day. Our chauffeurs are at your service 24 hours a day, 7 days a week, 365 days a year.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->Yes, you can either pay cash in the car or credit card card while you are booking your reservation.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->You have 3 options to book a reservation. You can call our office at (858) 764-4464 and speak with our Customer Service Specialists. You can book a reservation by emailing our office at Info@Mibtransportation.com. You can also book your reservation using our website www.mibtransportation.com.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->Our rates are calculated per vehicle. At the time of booking your reservation, we ask for the number of passengers to make sure the vehicle size will accommodate everyone safely and comfortably.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->We accept all major credit cards and cash. We cannot accept personal checks or money orders at this time.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->Yes! Our chauffeurs can provide a receipt during your trip. You always have the option to call our office at (858) 764 – 4467 to request a receipt be sent to you by email.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->We send the reservation confirmation to the email address provided with any reservation. If the confirmation is not in your spam folder, please feel free to call us at 858-764-4467 and we will be happy to send you another. The email confirmation is for your records. Your reservation will be valid and your chauffeur will arrive at the designated time and place.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->Yes. Any stops between your pick up and drop off locations will be a minimum charge of $10.00 per stop. The charge is also dependent upon the additional miles between stops and the type of vehicle. Our Customer Service Specialists will be able to quote you a more accurate amount at the time you book your reservation.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->Yes. We understand emergencies can happen, however if we are unable to reach you by phone or text then reservation will be considered a “no show” and you will be charged the full amount of the reservation. Please call us (858) 764-7447 to make any changes to your reservation.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] --><p>Our cancellation policy is depends on the type of vehicle booked for the reservation:</p><!-- [et_pb_line_break_holder] --><p>A) <strong>Sedan Cancellation Policy:</strong> We understand your travel plans may change and other circumstances may arise. With that in mind, just give us a call at (858) 764-7447 at least 4 hours prior to your scheduled pick time to avoid the cancellation fee. If you need to cancel 4 hours or less before your pick time, the full amount of your reservation will be nonrefundable. For all pickups and drop offs outside San Diego County such as Los Angeles, Irvine etc. and charter hourly rentals, we require 24 hours advance notice for cancellations.</p><!-- [et_pb_line_break_holder] --><p>B) <strong>Limousine/Sprinter/Party Bus Cancellation Policy:</strong> For our specialty vehicles, please contact our office at (858) 764-7447 to cancel the reservation within 14 days of the service date. At that time, the deposit amount will be nonrefundable. If you need to cancel within 72 hours of the service date and time, the full amount of the reservation will be nonrefundable. Deposits will be subtracted from the “Total Due” prior to processing payment. Switching of Dates, and/or downsizing are considered cancellations and therefore fall under the same conditions.</p><!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->Refunds normally show up on your account within 2 business days depending upon the credit card and issuing bank.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->This is a service that we provide where the chauffeur will wait inside the pick up location with a personalized sign. There is an additional fee of $15 (plus tax) for this service.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->Yes. We do apply an additional fee of $20.00 + tax for airport arrivals scheduled from 11:45pm – 3:45am. In this event, our Customer Service Specialist will leave a voicemail and text with the name and phone of your chauffeur. Your chauffeur will also give you courtesy call after your scheduled arrival time to confirm he is in the area. If you need any additional assistance after our office hours, please leave a message at (858) 764-7447 and our Customer Service Specialist will return your call.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] --><p>We understand unforeseen circumstances can affect your plans so our chauffeurs are allotted a maximum time limit to wait beyond your scheduled pick up time without incurring additional fees.</p><!-- [et_pb_line_break_holder] --><p>Our chauffeurs will wait an additional 30 minutes after your scheduled arrival time for airport pick ups to allow you to retrieve your luggage, etc. For international travel, we recommend arranging your pick up time 30-45 minutes after the flight arrival to allow entry through customs.</p><!-- [et_pb_line_break_holder] --><p>For pick ups at locations other than the airport, our chauffeurs are allowed to wait for 10 minutes to load the vehicle and depart without incurring additional fees.</p><!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->Yes. If your chauffeur is still waiting to depart past the allowed wait time, we will apply Wait Fee ranging from $30 – $125 per hour depending on the vehicle. The fee will be charged in the 30 minutes increments and added to the total reservation fee.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->No. Unfortunately, no vehicle is allowed to wait at the curbside in San Diego Airport or / Los Angeles International Airport. The curb is for loading and unloading of passengers only. Once you have collected your bags and are ready at the curbside, call us at (858)764-4467 with your zone or area location. Your chauffeur will meet you at the curb shortly.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->Our Customer Service Specialists do monitor flight arrival times for our clients to ensure our chauffeurs will arrive on time. In the event of last minute change to your flight, please call our office at (858) 764-7447 or email us Info@Mibtransportation.com and we will be happy to update your reservation with the new information.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->No. Your tip/gratuity is included in service fee of your reservation. You have the option to reward your chauffeur with any additional tips/gratuities at your own discretion.<!-- [et_pb_line_break_holder] -->

<!-- [et_pb_line_break_holder] -->We pride ourselves on providing exceptional transportation service. If you would like to thank your chauffeur, please email us at Info@Mibtransportation and he/she will receive the message.<!-- [et_pb_line_break_holder] -->